You will provide first-line support to staff, ensuring the smooth operation of our IT systems and delivering excellent customer service.

Working as part of the IT team, the key responsibilities for this role include:

Responding to IT support requests via phone, email, and ticketing system

Diagnosing and resolving hardware, software, and network issues

Setting up and configure laptops, desktops, and mobile devices

Assisting with user account management and password resets

We are interested in applications from individuals who can demonstrate a good level of technical competence, an understanding of Windows operating systems and Microsoft Office and familiarity with networking concepts (Wi-Fi, LAN). You will also be able to demonstrate strong problem-solving skills and attention to detail, excellent communication and customer service skills, and the ability to work independently and as part of a team.

This is an excellent opportunity for someone to start their career in IT or build on existing technical skills and experience. The role is offered on a full time, permanent contract working 8:00 – 16:00, Monday to Friday based on the school site. Flexibility is required as there may be technical event support outside of the core school hours which would be discussed and agreed in advance with the Director of IT.

The closing date for applications is Wednesday, 21st January 2026 at 9am. The school reserves the right to commence the interview process at any time prior to the closing date so early application is recommended.

For queries regarding this role, please email: hr@kgs.org.uk

Prior to interview, an online search will be conducted to identify any past or current incidents or issues that might affect your suitability to work with children and undertake this role. This is in line with guidance in Keeping Children Safe in Education. Please note this online search will be carried out only on publicly available information and be limited to issues relating to your suitability to work with children and/or in a school environment. Issues that arise will not automatically be a bar to your employment at this school.

Kingston Grammar School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).