Location - Repton School and Repton

Contract - permanent  40 hours per week, between the hours of 8am and 6pm Monday to Friday and Saturday mornings (term time). Flexibility required to support evenings/weekends/out of hours on an ad hoc or emergency basis.

Holidays - 25 days paid holiday plus Bank Holidays and the Christmas close-down. Where Bank Holidays fall in term time they are classed as working days.

Salary - £37,000 - £40,000 per annum

Benefits:

Employer Pension Scheme

Sports Centre Membership

Employee Assist Programme

Reporting directly to the Director of IT, the Service Desk Manager (SDM) is a new and pivotal role within the restructured ICT Department at Repton School. The SDM will lead the day-to-day operations of the service desk function, acting as the primary point of accountability for all incident management, service request fulfilment, and user-facing communications across the Repton Group of schools.

The SDM will be responsible for ensuring the ITSM ticketing system is managed effectively, with incidents triaged, prioritised, and resolved in line with agreed Service Level Agreements (SLAs). The postholder will serve as an escalation point for both users and technicians, drive continuous service improvement, and manage a team of IT Support Technicians to deliver a consistent, high-quality support service.